A refund will be issued for any mixes purchased directly from Gluten Free Please that are defective. It will be at the discretion of Gluten Free Please if the product was defective and the amount of the refund. Refunds or credit will not be issued for items with minor cosmetic blemishes that happen like a dented pouch, box, or scuffed labels. If Gluten Free Please products are purchased elsewhere, like a retailer, the customer must address returns directly with that retailer.